EVO Football – Participation Terms, Code of Conduct & Eligibility Policy

EVO Academy, EPL, Off-Season & Associated Programs

Effective: 12 December 2025

By enrolling in any EVO Football program, you confirm that you have read, understood, and agree to the following Terms of Service.

TABLE OF CONTENTS

Program Structure & Enrolment Commitment
Attendance & Behaviour Expectations
Session Make-Ups, Credits & Rollovers
Training Allocation & Scheduling
Cancelled Sessions (Weather, Safety & Facility Availability)
Fees & Payment Methods
Credits & Credit Policy
Instalment Plans & Subscription Maintenance Fees
Withdrawals, Refunds & External Considerations
Kit Requirements
Conduct, Selection & Eligibility (Code of Conduct)
Tours, Camps & Special Programs
Media, Medical & Liability
Force Majeure
Lost Property
Physiotherapy Services
Evolution Premier League (EPL) - Program-Specific Terms
High Performance Pathway (HPP) - Program-Specific Terms
Player Representation & Pathway Support
Amendments & Governing Law
Contact Us

1. PROGRAM STRUCTURE & ENROLMENT COMMITMENT

1.1 Long-Term Development Model

EVO Football programs are designed as long-term development programs, not casual or short-term activities.

Unless otherwise stated (e.g. PLAY Sessions, holiday programs, or short-format competitions), enrolment is based on a fixed program structure of up to 30 weeks, typically delivered across School Terms 1, 2 and 3 in line with WA Department of Education term dates.

By enrolling, families confirm their intent to commit to the full program duration, unless genuine circumstances arise that physically prevent attendance (e.g. injury, illness, or relocation).

1.2 Payment Flexibility vs Enrolment Commitment

EVO Football may offer term-by-term or instalment payment options for flexibility.

This flexibility:

Does not change the enrolment commitment
Does not make the program term-by-term
Does not guarantee continuation if a player withdraws mid-program

Payment structure and enrolment duration are treated separately.

1.3 Term Only Requests

If a family can only commit to a term or a shorter period of time, this must be communicated before enrolment.

Term-only participation:

Is not guaranteed
Is subject to availability and coach discretion

This ensures fairness for families committed to the full program.

1.4 Enrolment Status

EVO Football memberships are not ongoing.

A new Expression of Interest (EOI) must be submitted each season. Offers are issued at EVO Football’s discretion and subject to availability.

1.5 Late Commencement

Players commencing after the start of Term 1 may have fees pro-rated based on remaining weeks in the season.

1.6 Sibling Discount

A 10% sibling discount applies to siblings enrolled in the same season and is applied at enrolment.

2. ATTENDANCE, BEHAVIOUR & WELFARE EXPECTATIONS

2.1 Attendance Standards

Once enrolled, attendance is expected.

Attendance is a core behavioural expectation and forms part of EVO Football’s development standards. Consistent attendance is essential for individual progress, squad continuity, and program quality.

Attendance expectations apply to the training days allocated by EVO Football. Requests for alternative training days do not override allocation decisions.

2.2 Communication of Absences

Letting EVO Football know when a player cannot attend is a core Code of Conduct requirement.

Absences should be communicated in advance wherever possible
Failure to notify EVO Football may be treated as a behavioural issue

Notifying a coach does not replace the requirement to notify Administration.

Absences must be communicated to Administration before or within 48 hours of the session:

SMS: 0402 335 589
Email: info@evofootball.com.au

2.3 Attendance Review & Player Welfare

To support player welfare and appropriate training load:

If a player misses three (3) or more sessions without medical certification, EVO Football may conduct a review of the enrolment arrangement.

This review is not disciplinary.

Its purpose is to assess:

Training load suitability
Overcommitment risk
Ongoing program fit

3. SESSION MAKE-UPS, CREDITS & ROLLOVERS

3.1 Make-Up Sessions

Players are expected to prioritise making up missed sessions wherever scheduling allows.

Make-up sessions:

Must fall within the player’s enrolled program
Must occur on approved training days
Are subject to session capacity and coach approval

Make-ups are the primary mechanism for managing missed sessions.

3.2 Session Credits & Rollovers

Under EVO Football policy:

A maximum of three (3) missed sessions per term may be rolled over as training credit
Credits are issued at the value originally paid
Credits are only issued where a suitable make-up session is not reasonably available
Rolled-over credits are valid for 6 months from the date of issue
Unused credits expire after 6 months
Credits are not redeemable for cash and are not transferable beyond the expiry period

Credits are intended to support short-term disruption, not ongoing absence.

Missed sessions beyond the stated limit are not eligible for credit, regardless of reason.

3.3 Exception - EVO-Cancelled Sessions

Where a training session is cancelled by EVO Football due to weather, safety, or facility unavailability, that session will not count toward the three (3) session credit limit.

In these cases, EVO Football may offer a make-up session or issue a credit in accordance with this policy.

4. TRAINING ALLOCATION & SCHEDULING

4.1 Allocation Authority

Training days, times, formats (field, gym, morning sessions), team placement, and group allocation are determined solely by EVO Football based on:

Program structure
Age group
Coach capacity
Facility availability
Overall training balance

Availability submitted during enrolment informs scheduling but does not guarantee specific sessions.

4.2 Gym Sessions

Gym sessions:

Have limited capacity
Are allocated on a first in, best dressed basis
Are subject to additional attendance requirements

If a player misses two consecutive allocated gym sessions without medical certification, their gym place may be reallocated.

Notifying EVO of absence remains mandatory at all times.

4.3 Missed Sessions

Missed sessions must be reported as per Section 2.2.

4.4 Make-Up Sessions

Reported missed sessions may be made up:

Within the same age group
Subject to availability and capacity
By emailing info@evofootball.com.au

If no response is received, pitch training sessions may be assumed approved.

4.5 Unreported Sessions

Sessions missed without notification are not eligible for make-ups or credit.

Repeated absences, even when communicated, do not create an entitlement to ongoing credits.

5. CANCELLED SESSIONS (WEATHER / SAFETY)

Training may be cancelled due to unsafe conditions or facility unavailability.

Cancelled sessions will be:

Offered as a make-up session, or
Issued as a credit at the rate paid for that session

Credits are applied in line with the EVO Football Credit Policy (Section 7).

6. FEES & PAYMENT METHODS

6.1 Payment Options

Fees may be paid:

In full (cash, bank transfer, or payment link), or
Via an authorised instalment plan (credit card only)

Bank transfers are not accepted for instalment plans.

6.2 Re-Quoting & Program Changes

EVO Football reserves the right to re-quote fees where:

program structure changes
external supplier costs change
additional services are requested

Any re-quote will be communicated prior to confirmation.

6.3 Instalment Plan Completion

All instalment plans:

Must be paid in full within the enrolment period
Do not extend beyond the program duration
Any outstanding balance becomes immediately payable at program end

7. CREDITS & CREDIT POLICY

7.1 Credit Issuance

Credits may be issued for:

Reported missed sessions where unable to be made up
Cancelled sessions
Approved withdrawals

7.2 Credit Conditions

Credits:

Are issued as single-use coupon codes
Must be redeemed at checkout
Cannot be applied retrospectively
Are not redeemable for cash
May be transferred to siblings or immediate family

7.3 Credit Validity

Unless otherwise stated:

Credits are valid for 6 months
Unused credits expire after this period

Credits are intended to support short-term disruption, not ongoing absence.

7.4 Credit Limits & Make-Up Priority

EVO Football is a training-based development program, and consistent attendance is a core expectation of enrolment.

For this reason:

Players are expected to prioritise making up missed sessions wherever possible
Credits are a secondary measure, intended to support short-term disruption only
A maximum of three (3) missed sessions per term may be issued as training credit
Missed sessions beyond this limit are not eligible for credit, regardless of reason
Credits will only be issued where a make-up session is not reasonably available

This policy exists to reinforce commitment to the program and ensure training continuity across squads.

8. INSTALMENT PLANS & SUBSCRIPTION MAINTENANCE FEE

8. Instalment Payment Plans

8.1 Instalment plans are offered in good faith.

8.2 Instalment plans cannot be amended once authorised.

8.3 Instalment payments continue during school holiday periods and are not paused or deferred. Payments will recur at the frequency and on the dates agreed at the time of enrolment, regardless of term dates or holiday breaks.

8.4 Instalment plans are calculated using a monthly or fortnightly payment frequency to ensure that the full program fee is paid within the enrolment period. Instalment plans do not extend beyond the enrolment dates, regardless of payment frequency.

8.5 Subscription Maintenance Fee

A $100 subscription maintenance fee applies to instalment plans to cover administrative costs associated with payment recovery and management.

$25 is non-refundable
$75 is conditionally creditable

8.6 Where a subscription runs for the full agreed term without any payment defaults, $75 from the subscription maintenance fee will be credited back to the account at the conclusion of the subscription period.

8.7 The fee is not refundable in cash

8.8 If a subscription defaults or cancelled early, or requires manual intervention due to failed payments, the maintenance fee will not be credited.

8.9 Updating an expired or replaced card does not affect eligibility for the administration fee refund.

8.10 Credits are subject to EVO Football’s Credit Policy (see item 10)

9. WITHDRAWAL, REFUNDS & CANCELLATIONS

9.1 Cooling-Off Period

A 48-hour cooling-off period applies from payment. Cancellations within this period receive a full refund.

9.2 Withdrawal Notice

A minimum of two weeks’ written notice is required for withdrawal.

9.3 Refunds & Credits

After the cooling-off period:

Fees are non-refundable
Eligible unused fees may be credited

Refunds are not provided for change of mind or lack of interest.

9.4 Injury & Medical Circumstances

Long-term injuries may result in:

Paused instalments
Credits for unused sessions
Reinstatement upon return

Medical documentation is required.

9.5 Cancellation or Termination of Services by EVO Football

EVO Football reserves the right to suspend or terminate services if:

player or parent behaviour breaches the Code of Conduct
fees are not paid as agreed
safety, wellbeing, or program integrity is compromised

Where appropriate, EVO Football may issue a pro-rated credit or refund at its discretion.

9.6 Academy-Club Offer – External Club Deposit Consideration

Players who are offered an Academy-Club place with EVO Football and have already paid a deposit to another club may submit a written request for partial reimbursement.
EVO Football may, at its discretion, approve a refund or credit of up to 50% of the external club deposit.
Approval is:
- assessed case by case
- subject to proof of payment to the external club
- not guaranteed and does not create a precedent
Any approved amount will be issued as a credit, unless otherwise confirmed in writing by EVO Football.
Requests must be submitted prior to the commencement of the season or within a timeframe specified by EVO Football.

10. KIT REQUIREMENTS

10. 1 The EVO Training Kit is mandatory for all players.

Kits with the green FET logo are no longer valid
Returning players with white EVO logo kit do not need to repurchase shorts/socks
Kits may only be exchanged if unworn, unwashed, and tagged
Reorders may take up to four (4) weeks

10.2 Replacement Kit

Replacement kit items may be purchased at a discounted rate of:

10% off individual kit items, or
20% off the full EVO Training Kit set.
Alternatively, families may source replacement items via the EVO Facebook Secondhand Buy, Swap & Sell page.

10.3 Discounted replacement pricing applies to replacement items only and does not apply to initial kit purchases.

11 CONDUCT, SELECTION & ELIGIBILITY (CODE OF CONDUCT)

11.1 Player selection for matches and squads is based on performance, attitude, effort, and developmental needs, not friendships or external preferences.

11.2 EVO Football aims to provide balanced opportunities across squads where appropriate; however, selection decisions remain at the sole discretion of EVO coaching staff.

11.3 Age Group eligibility is determined by birth year.

11.4 Breaches of the EVO Code of Conduct may result in suspension or removal from programs without refund.

11.5 Age Group Movement

Movement into an older age group may only occur with approval from EVO coaching staff. No parent request, external recommendation, or comparative argument overrides this authority.

11.6 Public Commentary & Misrepresentation

Public commentary that misrepresents EVO Football, its programs, or its staff, including commentary made on social media platforms, online review forums, or public discussion channels, and which continues after prior written warnings, may result in termination of participation.

11.7 Affiliate Membership & Friday Night Match Participation

Participation in Friday night affiliate matches is a privilege, not an entitlement.

Affiliate match involvement is offered to players who demonstrate consistent attendance, commitment, and alignment with EVO Football’s behavioural and development standards.

If a player misses two (2) Friday night affiliate matches without medical certification or prior approval from EVO Football Administration, the player’s affiliate membership will be reviewed.

This review may result in:

Continued participation with conditions
Temporary suspension from affiliate matches
Removal from the affiliate match program

This review process is not disciplinary. Its purpose is to ensure the integrity, commitment standards, and operational viability of the affiliate program.

12. TOURS, CAMPS & SPECIAL PROGRAMS

12.1 Separate Terms Apply

Tours, camps, interstate, and international programs are subject to separate terms and conditions, which may include but are not limited to:

Non-refundable deposits
Third-party supplier terms and conditions
Minimum participation numbers
Fixed payment schedules

By registering for a tour or special program, families acknowledge and accept that these terms operate in addition to EVO Football’s general Terms & Conditions.

12.2 Tour Payments, Refunds & Third-Party Suppliers

Tour payments, including deposits and instalments, are generally non-refundable once paid to a tour operator or third-party supplier.

EVO Football acts as an intermediary only and is not the provider of flights, accommodation, transport, venues, or other third-party services.

Accordingly:

EVO Football cannot recover or refund amounts already remitted to tour operators, airlines, accommodation providers, or other third-party suppliers
Any refund, credit, or reimbursement is strictly subject to the terms and conditions of the relevant third-party supplier, not EVO Football
Where EVO Football receives a refund or credit from a third-party supplier, this will be passed on to the payee less any non-recoverable costs already incurred

Parents/guardians acknowledge that:

Tour pricing is based on minimum participation numbers and fixed supplier commitments
Withdrawals may impact the viability and cost structure of the tour
A player’s withdrawal does not entitle the family to a refund from EVO Football where costs have already been incurred

12.3 Changes, Cancellations & Liability

EVO Football is not liable for changes, cancellations, delays, or additional costs imposed by third-party providers, including but not limited to:

Airlines
Accommodation providers
Transport operators
Venues
Tour organisers

Where changes occur, EVO Football will communicate updates as soon as practicable but is not responsible for losses or expenses arising from third-party decisions.

13. MEDIA, MEDICAL & LIABILITY

By enrolling:

Consent is given for photo/video use when in a group setting
Parents confirm the player is medically fit to participate
All pre-existing medical conditions must be disclosed
Inherent risks are acknowledged
EVO Football is released from liability except where required by law

14. FORCE MAJEURE

14.1 EVO Football shall not be liable for failure or delay in providing services due to events beyond reasonable control, including but not limited to:

extreme weather
natural disasters
pandemics
government restrictions
facility closures
industrial action

14.2 Affected services may be rescheduled, credited, or adjusted at EVO Football’s discretion.

15 LOST PROPERTY

15.1 Lost property is collected and stored throughout the term.

15.2 Any unclaimed items remaining at the end of each term may be donated, recycled, or repurposed at EVO Football’s discretion.

16 PHYSIOTHERAPY SERVICES

16.1 Independent Contractor Relationship

Physiotherapy services made available through EVO Football are provided by a sports physiotherapist operating as an independent contractor.

The physiotherapist:

Is not an employee, agent, or representative of EVO Football
Operates their own professional practice
Is solely responsible for all clinical decisions, assessments, advice, treatment, and outcomes

EVO Football facilitates access to physiotherapy services for player convenience only and does not provide medical or clinical treatment.

16.2 Scope of Physiotherapy Services

Physiotherapy services may include, but are not limited to:

Injury assessment and screening
Rehabilitation programming
Load management advice
Injury prevention strategies
Return-to-play recommendations

Physiotherapy services are separate from EVO Football training programs and are not included in standard training fees unless explicitly stated in writing.

16.3 Medical Responsibility & Disclosure

Parents/guardians are responsible for ensuring that:

The player is medically fit to participate in physiotherapy services
All relevant medical history, diagnoses, injuries, and treatments are fully disclosed to the physiotherapist

Failure to disclose relevant information may impact treatment accuracy and outcomes and is not the responsibility of EVO Football.

16.4 Return-to-Training & Return-to-Play Decisions

Physiotherapy advice is advisory in nature.

Final decisions regarding:

Training participation
Training modification
Match availability
Training load within EVO Football programs

remain at the sole discretion of EVO Football coaching and performance staff.

Clearance or recommendations provided by a physiotherapist do not automatically guarantee:

Immediate return to full training
Match selection
Restoration of prior training load

All decisions are made in the context of overall player welfare, program structure, and squad integrity.

16.5 Liability & Risk Acknowledgement

Participation in physiotherapy services involves inherent physical risks.

EVO Football:

Does not assume responsibility for physiotherapy diagnosis, treatment, or clinical outcomes
Is not liable for injury, aggravation, or consequences arising from physiotherapy services

Any claims, concerns, or disputes relating to physiotherapy treatment must be directed solely to the physiotherapist and/or their professional indemnity insurer.

16.6 Fees, Cancellations & Missed Appointments

Physiotherapy fees:

Are set by the physiotherapist
Are payable directly to the physiotherapist (or as otherwise advised)

EVO Football:

Does not control physiotherapy pricing
Does not manage rebates or insurance claims

Cancellation, rescheduling, and no-show policies are determined by the physiotherapist and may include late-cancellation or missed-appointment fees.

16.7 Insurance & Rebates

Parents/guardians are responsible for:

Confirming eligibility for private health or insurance rebates
Managing and submitting any applicable claims

EVO Football does not process, guarantee, or manage physiotherapy rebates or insurance claims.

16.8 Information Sharing & Confidentiality

With parental consent, the physiotherapist may share high-level, relevant information with EVO Football coaching or performance staff for the purpose of:

Load management
Training modification
Player welfare

Detailed clinical notes remain confidential and are not shared unless explicitly authorised by the parent/guardian.

16.9 No Impact on EVO Fees, Credits, or Policies

Participation in physiotherapy services does not:

Alter EVO Football training fees
Create entitlement to refunds or credits
Override attendance, credit, or withdrawal policies
Guarantee program continuation or selection

Medical recommendations may inform training decisions but do not override EVO Football’s Terms of Service.

17 EVO PREMIER LEAGUE (EPL) - PROGRAM SPECIFIC TERMS

17.1 Program Overview

The Evolution Premier League (EPL) is a high-performance competition stream within EVO Football.

EPL participation is:

Selective
Standards-based
Not guaranteed year to year
Not an entitlement tied to training enrolment

EPL places are offered at the sole discretion of EVO Football based on performance, attitude, availability, and program needs.

17.2 Training Commitment & Eligibility

To remain eligible for EPL match participation, players must:

Attend their allocated EPL team training sessions
Maintain consistent attendance and punctuality
Demonstrate commitment to team standards and preparation

Failure to meet EPL training expectations may result in:

Reduced match involvement
Temporary non-selection
Removal from EPL participation

This is a performance and commitment decision, not a disciplinary one.

17.3 Training Allocation

EPL training groups, days, and teams are:

Allocated by EVO Football
Based on squad balance, coaching structure, and player development needs
Not selected by parents or guardians

Requests to change EPL training days or teams will only be considered for genuine reasons and must be submitted to Administration. Approval is not guaranteed.

17.4 Match Selection & Playing Time

EPL match selection and playing time are determined by EVO Football coaching staff based on:

Performance in training and matches
Tactical requirements
Player welfare and load management
Long-term development considerations

EVO Football aims to provide appropriate developmental opportunities across the squad; however:

Equal playing time is not guaranteed
Selection decisions are not negotiable
Match minutes are not a contractual entitlement

17.5 Missed Matches

Players are expected to be available for scheduled EPL fixtures.

If a player is unavailable:

Notice must be provided as early as possible
Availability decisions may impact future selection

Repeated unavailability may result in EPL participation being reviewed.

17.6 Train-On Players

Train-On players may:

Be allocated to EPL training groups for development purposes
Be invited to participate in EPL matches as replacement players or for specific development opportunities

Match involvement for Train-On players is not guaranteed and remains at coach discretion.

17.7 Behaviour & Conduct (EPL Context)

EPL players and families are expected to uphold:

EVO Football’s Code of Conduct
Respect toward teammates, opponents, officials, and staff
Appropriate sideline and spectator behaviour

Breaches may result in:

Match suspension
Removal from EPL squads
Termination of EPL participation

These decisions may be made independently of broader academy enrolment.

17.8 EPL Is a Privilege

Participation in the Evolution Premier League is a privilege, not an entitlement.

EVO Football reserves the right to:

Review EPL participation at any time
Adjust squad composition

Remove players whose commitment, behaviour, or availability no longer aligns with EPL standards.

18 HIGH PERFORMANCE PATHWAY (HPP) - PROGRAM-SPECIFIC TERMS

18.1 Program Overview

The High Performance Pathway (HPP) is an invite-only development stream within EVO Football.

HPP participation:

Is selective
Is based on standards, behaviours, and performance
Is not guaranteed year to year
Does not replace club, academy, or external commitments unless explicitly agreed in writing

HPP places are offered at the sole discretion of EVO Football.

18.2 Selection & Review

Selection into HPP is based on:

Training habits and consistency
Coachability and mindset
Technical and tactical development
Physical readiness and load tolerance
Alignment with EVO’s values and standards

HPP participation is continuously reviewed and may be adjusted, paused, or withdrawn if standards are not maintained.

18.3 Commitment & Expectations

HPP players are expected to:

Prioritise HPP sessions where scheduled
Maintain high attendance standards
Engage professionally with feedback and review processes
Demonstrate leadership and accountability

Failure to meet HPP expectations may result in:

Modified involvement
Temporary suspension from HPP activities
Removal from the HPP program

This process is not disciplinary and does not affect standard academy enrolment unless otherwise stated.

18.4 Load Management & Welfare

HPP operates with an emphasis on long-term athlete development.

EVO Football may:

Modify training loads
Restrict match exposure
Recommend rest or external medical support

to protect player welfare.

HPP participation does not override medical advice, club obligations, or EVO Football’s duty of care.

18.5 No Guarantee of Outcomes

Participation in the High Performance Pathway:

Does not guarantee selection into EPL, senior squads, or representative teams
Does not guarantee trials, contracts, scholarships, or professional opportunities
Does not guarantee exposure to scouts, clubs, or agents

HPP is a development opportunity, not a promise of advancement.

18.6 Fees & Program Structure

HPP fees, where applicable:

Are separate from standard academy fees
Will be communicated in writing
Are subject to the same payment, attendance, and withdrawal policies outlined in these Terms & Conditions

19 PLAYER REPRESENTATION & PATHWAY SUPPORT

19.1 Nature of Representation

Where EVO Football provides player representation, pathway support, or introductions to clubs, scouts, agents, or external programs, this support is developmental and advisory in nature.

EVO Football:

Is not a licensed player agent unless explicitly stated in writing
Does not act as the player’s exclusive representative unless a separate agreement exists
Does not negotiate contracts on behalf of players unless separately contracted to do so

19.2 Pathway Support Activities

Player representation and pathway support may include:

Guidance on trials and opportunities
Introductions to clubs or programs
Advice on player presentation and preparation
Feedback on pathway decisions

The nature and extent of support varies by player and is not uniform or guaranteed.

19.3 No Guarantee of Selection or Contracts

Player representation or pathway support:

Does not guarantee trials, selection, contracts, scholarships, visas, or professional outcomes
Does not guarantee ongoing support if standards are not maintained

All external decisions remain at the sole discretion of third-party clubs, organisations, or agents.

19.4 Player Responsibility & Conduct

Players receiving pathway or representation support are expected to:

Act professionally at all times
Communicate honestly and promptly
Represent EVO Football appropriately in external environments

Misconduct, misrepresentation, or behaviour that damages EVO Football’s credibility may result in:

Withdrawal of representation support
Termination of pathway involvement

19.5 Conflicts of Interest

EVO Football reserves the right to:

Decline representation where conflicts of interest exist
Withdraw support if a player engages separate representation without disclosure
Adjust involvement if alignment or trust is compromised

19.6 Fees & Separate Agreements

Any fees associated with player representation or pathway support:

Will be outlined in writing
May be governed by separate agreements
Are not refundable unless expressly stated

Where a separate agreement exists, that agreement prevails over this section in the event of inconsistency.

19.7 Termination of Support

EVO Football may withdraw representation or pathway support at any time if:

Player standards are not maintained
Behaviour undermines trust or credibility
Program alignment no longer exists

Withdrawal of representation support does not entitle the player to refunds, compensation, or alternative services.

20 GOVERNING LAW & AMENDMENTS

These terms are governed by the laws of Western Australia and may be updated from time to time.

21 CONTACT

If you have questions regarding these Terms of Service, your enrolment, or how these policies apply to your child’s participation, please contact EVO Football Administration.

All enquiries should be directed to our email at info@evofootball.com.au

Email communication is preferred, as it allows multiple members of the EVO Football administrative team to assist efficiently and ensures accurate record-keeping.

Where appropriate, EVO Football may request that enquiries be submitted in writing to ensure clarity and consistency in responses.

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